Jira Service Desk Customer Portal

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To prevent a request type from showing on the customer portal move it to the Hidden from portal group underneath the other groups Removing a request type won t impact requests that have already been created 1. Make a list of the things customers ask If you're moving from an existing help desk application, you can use your existing request categories to get started. Or, if you're setting up a service desk for the first time, take some time to think about the requests you'll be handling for your customers.

Jira Service Desk Customer PortalUnder Jira Service Management, select Customer access. Select Don’t allow customers to create their own accounts. Select Save. With these access settings in place, the project admin can restrict portal access to all existing customers or customers that your team adds to the service project: Self service Empower customers and employees to find answers to common questions using a self service portal Users can use the knowledge base inside Jira Service Management to surface relevant articles to deflect requests They can get the help they need without having to engage with an agent Service Level Agreements SLAs